[Resolved] SMS/Phone payment issues 14.03

  • Greetings Pharaohs,

    We have been made aware of technical issues affecting our SMS and Phone payment processor since last night that are preventing us from crediting transactions in-game. These issues are currently being worked on and our current estimate is 2-3 days until things come back to normal. In the meantime we have disabled SMS and phone payments. No purchases have been lost, but purchases made via these methods between 14.03 04:00 GMT+1 and 14.03 19:10 GMT+1 are currently on hold, that is, you will receive your amethysts in 2-3 days once the issues are resolved and the payment processor relays the purchase data to us as usual again.

    We are sorry for the inconveniences that this may cause and ask for your patience and understanding as we and our payment processor work through these issues towards a speedy resolution. For any questions about this matter please don't hesitate to get in touch with our support team here: https://lionmoon.freshdesk.com/support/tickets/new

    Best regards,

    Your Anocris Team

  • M0H0

    Changed the title of the thread from “SMS/Phone payment issues 14.03” to “[Resolved] SMS/Phone payment issues 14.03”.
  • The issues have been resolved and any purchases on hold have been released, any amethysts pending should be in your account now. Payments via SMS and phone have also been reenabled and are back to normal operation.

    We apologize once again for the inconveniences and we thank you for your patience while we worked on these issues.

    Your Anocris Team